We are now pleased to be able to update you regarding the situation on the Galaxy Nexus and the issue regarding volume errors on some devices.
We tested the devices yesterday when they arrived and we did find the error in some of the phones but it appeared only to affect devices in poor signal areas using 900mhz frequency.
This was obviously of great concern so we were in discussions with various people and specialists yesterday morning to clarify the situation. We did not wish to make an announcement until a clear solution had been given by Google.
We can now confirm that Google were alerted early to this issue and have been working on a fix. It is software related and as you may have seen from various forum and blog posts this morning, they are now able to confirm that they will have a fix. It is NOT hardware related. We cannot yet say the precise date that this fix will be released but it is expected very soon.
The software update will be pushed out to devices by Google, free of charge, the moment it is available.
Given the discussions we had and this soon to be released update, we were happy to dispatch our devices, we simply could not make any official announcement until we had a clear solution.
We of course pride ourselves on the communication that we have with our customers and we were aware of the large number of enquiries we were getting about this yesterday from various media sources.
Whilst you may be frustrated by the way we have handled this, we have handled it this way to offer what we believe to be the best and most effective solution to the situation in hand.
For many of you, your device will now be on its way to you and the update will be following very soon.
We hope however you will understand that we wanted to give you clear and confirmed information before we made the announcement. We will of course update you as soon as we have more information.
