NTT DOCOMO, INC. announced that, as of yesterday, it established a “Task Force for Improvement of Network Infrastructure,” headed by President and CEO Ryuji Yamada, in response to a malfunction of the company’s sp-mode™ mail service for smartphones that occurred on December 20, 2011.
The company, once again apologizing deeply to customers for any inconvenience caused by the malfunction, is now taking steps to ensure that customers can use its network infrastructure with maximum ease.
Name of New Organization
Task Force for Improvement of Network Infrastructure
Purpose
To support the realization of a highly advanced network capable of responding to the rapid increase in smartphone users, the task force will lead all departments of the company in devising and implementing measures to stabilize network operations and upgrade network capabilities across all departments.
Structure
Head: President and CEO Ryuji Yamada
Deputy Head: Senior Executive Vice President Kiyoyuki Tsujimura
Members: All board members above executive vice president level, and heads of all relevant units
(Total: 38 people)
Key Measures
To respond to rising traffic due to increased smartphones.
To handle traffic bursts in emergencies.
To strengthen connections between terminals, network facilities and sp-mode servers, etc.
To reexamine capabilities of network facilities and sp-mode servers, etc.
To reexamine network-related procedures.
To standardize processes when terminals request reconnection following a communication failure.
Date of Establishment
December 25, 2011
About NTT DOCOMO
NTT DOCOMO is a world-leading mobile operator that is in transition into an Integrated Service Company placing mobility at the core. The company serves over 59 million customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world’s first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit www.nttdocomo.com for more information.
